Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. He asked me to step aside while he contacted his supervisor, Joe. I told the attendant that I had paid for first class. When he handed me the ticket my seat had changed to seat 25E. When the gate attendant scanned my ticket another printed. My first flight was late so I arrived at the gate after boarding began. I appreciate your time in reading about our personal and devastating experiences during our trip that was to have been the trip of a lifetime with my son."Ĭons: "Delta Flight #1661 I paid for 1st class. I can't imagine that Turkey or the citizens of this beautiful country could treat visitors in such a fashion. I would hate to think that Turkish Airlines could be representative of the people of Turkey.
I have been reluctant to contact them upon my return and a friend offered to call on my behalf and was treated in the same disrespectful manner. I feel that Turkish Airlines could have done a better job at trying to accommodate us in a time of desperation. I have been plagued with flashbacks of our time in the Istanbul airport. A few days after we arrived back is when the terrorist attacks occurred. We were in the airport for 24 hours before we could board a flight to make our way home. After hours on the phone with their customer service and many repeated phone calls and many collect phone calls to the United States, my mother was finally able to secure new plane tickets for $2000 one way for us to return to the states. My 14 year old and I were in Istanbul, Turkey with no way home. They told me that we needed to purchase new tickets. The Turkish Airlines representatives were very rude and not helpful at all. No announcements were made about the gate change. The gate was changed while we were waiting at the assigned gate. Cons: "We missed our flight from Istanbul to New York.
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